In dialogue with our customers
01/2023: Good and stable relationships with satisfied customers are the basis for continuing the Vetropack Group's successful development. Active exchange and dialogue with customers is essential to give us the best possible understanding of their requirements and needs – the key to delivering maximum benefit for them. This knowledge prompted Vetropack's decision to commission another comprehensive customer benefit analysis.
The objective: to gain an in-depth understanding of customers' problems and expectations across all dimensions of quality (product, service and relationship quality). We also wanted to ask how our customers view future expectations, new issues, and new scope for service and performance. The customer survey was conducted in summer, and the results are expected in autumn 2023.
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