Safe, secure and confidential

Vetropack offers the possibility to report observations of serious misconduct via the SpeakUp system which is operating 24/7:

Via Phone

Individuals making a report can leave an anonymous voice message in their native language by telephone.
Contact details: https://vetropack.speakup.report/external

Select the telephone number for the country you are located in.
The voice prompts will guide you through the following steps:

  • Enter the applicable organization code: 126419
  • Select your language.
  • You will receive a unique report number. Note it carefully as you will need it to call back and hear a response to your report.
  • Choose a four-digit PIN code. Remember this PIN so you can log in again later.
  • After the tone simply speak your message.
  • Once done, press 1 or simply hang up. 

A response will be available within one week. Please call back with your report number and PIN code to retrieve it.
 

Via Web

Individuals making a report can submit reports and attachments regarding potential misconduct anonymously, in their native language via the SpeakUp® webpage. Reports submitted in a language other than English will be translated using machine translation and/or a human translator.

  • Visit the SpeakUp website. Contact details: https://vetropack.speakup.report/external
  • Click “+ New report” to start a confidential communication. If you already have an open report, select “Log in.”
  • Choose the language in which you wish to submit your report.
  • Note down your unique report number and set a password for your report. You will need these to check back for a response later.
  • Type your message. You can upload attachments via the clip icon found in the top-right corner.
  • Click “Send message” and your message and attached files will be processed.

You have the option to leave your email address if you would like to be notified when there is a response. After entering your email address, you will be asked to enter the verification code sent to that address.

Via App

Reports and attachments can be submitted anonymously in writing and/or as a voice message via the SpeakUp® mobile app.

  • Download the app “SpeakUp – Doing right, made easy” from the App Store or Google Play, or scan the QR code.
  • Open the app. Tap “Set PIN” and enter a six-digit code. You will need to enter this PIN each time you open the app. If you forget your PIN, you must reinstall the app and set a new PIN. In that case, you will lose access to any open reports.
  • The app will prompt you to connect to your organization by scanning a QR code. Alternatively, tap “Connect manually” at the bottom of the screen and enter the organization code.
  • Organization code: 126419

This is the QR code to connect to Vetropack.

  • Tap “+ New report” to start a confidential communication.
  • Compose your message by tapping the relevant button.
  • You can also submit a voice recording via the app.
  • When your message is ready, tap the arrow icon to send it. You can attach up to 25 files using the paperclip icon.
  • After submitting your report, a response will typically be available within one week.
  • You can enable in-app notifications to be alerted when a new response is available.
  • When you log in again, you will see whether new responses from the organization are available.
  • If you wish to report another concern, tap “+ New report.”

The cases will be handled in a fully confidential manner.