Safe, secure and confidential
Have you experienced or noticed an instance of serious misconduct? If so, report it to the contact person in your country. You can call our SpeakUp hotlines 24/7.
Austria
Phone instruction: 0800-295175
Via Webservice: www.speakupfeedback.eu/web/vetropackexternal/at
Access code: 07234
Language Option 1: German
Language Option 2: English
Croatia
Phone instruction: 0800223069
Via Webservice: www.speakupfeedback.eu/web/vetropackexternal/hr
Access code: 07234
Language Option 1: Croatian
Language Option 2: English
Czech Republic
Phone instruction: 800 900 538
Via Webservice: www.speakupfeedback.eu/web/vetropackexternal/cz
Access code: 07234
Language Option 1: Czech
Language Option 2: English
Italy
Phone instruction: 800-787639
Via Webservice: www.speakupfeedback.eu/web/vetropackexternal/it
Access code: 07234
Language Option 1: Italian
Language Option 2: English
Moldova
Phone instruction: 0-800-61433
Via Webservice: www.speakupfeedback.eu/web/vetropackexternal/md
Access code: 07234
Language Option 1: Romanian
Language Option 2: Russian
Language Option 2: English
Romania
Phone instruction: 0800894540
Via Webservice: www.speakupfeedback.eu/web/vetropackexternal/ro
Access code: 07234
Language Option 1: Romanian
Language Option 2: Russian
Language Option 3: English
Slovakia
Phone instruction: 0800004529
Via Webservice: www.speakupfeedback.eu/web/vetropackexternal/sk
Access code: 07234
Language Option 1: Slovak
Language Option 2: English
Switzerland
Phone instruction: 0800-561422
Via Webservice: www.speakupfeedback.eu/web/vetropackexternal/ch
Access code: 07234
Language Option 1: Swiss German
Language Option 2: French
Language Option 3: Italian
Language Option 4: English
Ukraine
Phone instruction: 0 800 502 206
Via Webservice: www.speakupfeedback.eu/web/vetropackexternal/ua
Access code: 07234
Language Option 1: Ukrainian
Language Option 2: Russian
Language Option 3: English
Unless the reporter leaves contact details the call or message is anonymous. Voice messages will be transcribed automatically.
When leaving a message via the phone, the reporter has to enter the access code subject to the table above and leave the message. After one week the reporter can call again to listen to Vetropack’s response and to leave a new message if desired.
The reporter can also leave a message via the SpeakUp Web Service page through a hyperlink or by entering the URL (both as per the table above), choosing the country and entering the access code as per the table above to leave the message. It is possible to attach electronic documents (such as word or pdf files). Responses can also be viewed and replied to after one week.
The conversation cycles described herein can be repeated. A case number will be allocated to the call or message. Please make sure you keep this case number. If it is lost, a new message will have to be left under a new case number, you will have to refer to the content of the original message so it can be linked with the new message.
Vetropack Compliance will handle the cases granting full confidentiality. In case of Italy the Supervisory and Control Body will be the first point of contact as per requirements of local law.